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Customer Service Skills 101

Wednesday, February 17, 2010, 1:00 pm
Ottawa Public Library, 120 Metcalfe

Join us for a panel presentation about customer service and communicating the value of library service. Panelists will discuss what management needs to do to create an environment in which good customer service is the norm, the training, policies and performance appraisals that support customer service, customer service standards and communicating the value of library service using a Value Proposition approach.

Speakers:

• Margaret Sampson, Manager, Library Services, Children’s Hospital of Eastern Ontario
• Yvonne Van Lith, Coordinator, Sunnyside Branch, Ottawa Public Library
• Sonia Bebbington, Manager, Library Client Services, Department of Finance Canada

When: Wednesday, 17 February 2010, from 1:00 pm to 3:00 pm
Where: Ottawa Public Library, 120 Metcalfe

Cost:

• CLA Members - $20
• CLA Student Members - $10
• New Professionals (those working in the field for less than two years) - $15
• Non-members - $30
• Student Non-members - $15
• Members of other professional associations (SLA, OALT, etc.) - $25

Register by sending your name and membership/student status to: rsvp@caslisottawa.on.ca. If you require a receipt for this event please include a request with your RSVP before February 16.