Calendar of Events
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Upcoming Events 2009-2010
Recent Events
April 8, 2010 — Records Retention Policies and eDiscovery Readiness
This session will focus on providing you and your organization with practical tips to improve information management,
increase productivity and efficiency, while reducing risks and expenses.
March 11, 2010 — Bootstrapping your Library Web-site with Drupal
Join us for a panel presentation about using the open-source content management system Drupal as a back-end for your
library website and library applications.
February 17, 2010 — Customer Service Skills 101
Join us for a panel presentation about customer service and communicating the value of library service. Panelists
will discuss what management needs to do to create an environment in which good customer service is the norm, the
training, policies and performance appraisals that support customer service, customer service standards and communicating
the value of library service using a Value Proposition approach.
December 10, 2009 - LANCR/CLA-CASLIS Annual Holiday Event
CASLIS Ottawa and LANCR invite you to kick off the festive season at Must Wine Bar.
November 12, 2009 — Prepare to Defend Your (site): Website Performance
Measurement
During this entertaining workshop, Kelly Kubrick of Online Authority will use live examples of attendees’ own
websites to illustrate how to measure your own website’s performance, report progress and show results.
October 27, 2009 — We can count’em … but do they count?
Challenges in assessing ROI from information services
Ulla de Stricker shares observations and caveats from her experience with strategic assessments and planning for knowledge
centric entities and suggests basic guidelines for presenting ROI-type information to organization managers.
September 30, 2009 — Ten Things I Wish They Had Told Me
Wendy Newman will present a practical view to current approaches of leadership development in Canada. Specifically,
the discussion will focus on the ten main facets of development that new professionals should undertake in the course
of their early career to ensure future advancement into leadership roles.
September 24, 2009 — 2009-10 Programming Season Launch
The CLA-CASLIS Ottawa executive invites you to the launch of our new season of programs at the Raw Sugar Café!
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